General Instructions

For optimal troubleshooting assistance, please provide the IT Service Desk a detailed description of the incident including such information as:

  • Error Message

  • Problem Description

  • Function attempting to perform

  • Specific screen(s) used

  • Application(s) used

 

Global English support is available 24 hours a day / 7 days a week 

through your local toll free number

 

Country

Toll Free Number

Argentina

0800 444 6919

Australia

1 800 752 180

Austria

0 800 297 870

Belgium

0 800 73 024

Brazil

0800 892 2467

Canada

1 866 226 4960

Colombia

01 800 518 2023

France

0 800 915 530

Germany

0 800 181 5695

Hungary

06 801 098 60

India

000 800 1008 307

Italy

800 875 562

Japan

00531 16 1282

Mexico

001 800 514 5919

Peoples Rep. of China

China South - 10 800 140 1820

China North - 10 800 714 1787

South Africa

0 800 999 217

South Korea

00798 14 206 5919

Spain

900 866 984

Sweden

0200 91 0152

Switzerland

0 800 802 548

Taiwan, Rep of China

00 801 127 398

Thailand

001 800 156 206 3500

United Kingdom

0 800 016 3437

United States

1 855 857 1690

Uruguay

0004 019 0565

Venezuela

0 800 227 2000